Booking Universe Terms & Conditions

Disclaimers for Booking Universe Owners/Managers and Renters

Booking Universe (hereafter referred to as bookinguniverse.com) is a website and property management software product that provides online and live reservation specialist booking services, and may provide certain referrals to independent, non related concierge, property management, cleaning services and other local service providers in various communities. All information such as descriptions, directions, photographs, text, illustrations, messages, availability calendars, email responses, and other materials (collectively, "Content") are provided by the vacation rental owners/managers, and Booking Universe disclaims any liability with respect to such Content.

Acceptance of Terms of bookinguniverse.com

Please read these policies, procedures, and disclaimer statements carefully before accessing or using this site as this notifies you in writing of bookinguniverse.com limited liability and your responsibilities incurred by utilizing the services of this website. It is for your protection and information. By using bookinguniverse.com services and site, you agree to the terms and conditions of these policies, procedures and disclaimers. bookinguniverse.com reserves the right to change the site or terms of the site at any time without prior notice. If you do not agree to all of the terms of this agreement, you may not access or use any part of the Service.

The vacation rental owner or manager, referred to as the owner/manager is solely responsible and assumes all liability for maintaining and confirming all reservations on their own rental calendar, to include but not limited to confirming the final reservation, setting up all email responses, and the collection and or/refund of any rental fees and deposits.

No Liability for the Actions of Unrelated Service Providers

bookinguniverse.com is not liable or responsible for the actions or inactions of any referred concierge, cleaning, or other service provider, and will not become involved in any conflict or dispute between the owner/manager and any referred concierge, property management, cleaning or service provider. We recommend that all owner/managers confirm references, receive quotes in writing, check the Better Business Bureau for complaints, and confirm bonding and insurance as well as any other relevant information on all service providers before retaining their services. We require proof of bonding and insurance and references from all service providers, but owner/managers should not rely solely on the information provided by Booking Universe. We serve only as a basic referral service, and in some cases as a billing agent.

Booking Errors

bookinguniverse.com is not liable or responsible for booking errors or misquotes of rental fees or costs, to include the loss of rental fees, legal fees, expenses or other costs that occur because the vacation owner or manager does not modify, update or confirm bookings on their online calendar or double books the property. bookinguniverse.com relies solely on the information provided by the vacation rental owner or manager concerning rental fees, deposits, property information, refund and cancellation policies, and property availability and does not confirm said information.Please check and audit all rental fees carefully to make sure they are accurate as Booking Universe solely relies on this information when the system quotes rates.

Rental Fees, Refunds and Calendar

bookinguniverse.com does not collect, maintain or refund any rental fees or deposits. All payments are made directly to the owner/manager via their merchant account, or by other method established by the owner/manager. All refund requests and payment arrangements must be made directly to the owner/ manager.

bookinguniverse.com is not responsible for any of the listing information, availability status, and or pricing information provided by owners/managers on this or any other vacation rental listing site. Owner/ Managers assume full and sole responsibility for managing, modifying and updating their property’s availability calendar to guarantee accuracy as reservations may be taken outside of the Booking Universe system. Owner/ Managers also assume full and sole responsibility for providing accurate, up to date availability information, rates, fees, tax info and discounts that is used by the Booking Universe booking system.

This information can be provided to Booking Universe in Owner’s Place. Booking Universe relies on the information provided by the owner/ manager in providing booking quotes and availability. Owner/ Managers solely control the booking of their property and make the final decision as to whether or not to accept or honor any booking reservation made.

Renters are responsible to confirm information provided before booking any property. One way to do so is to request references from previous guests or by contacting the Better Business Bureau. bookinguniverse.com does not inspect or verify the existence or condition or availability of any property listed on the site. Owners are responsible to pre-qualify all renters before entering into a contract or allowing a rental engagement. bookinguniverse.com will not become involved in any disputes between owner/managers and renters or prospective renters.

We strongly suggest all owners obtain written contracts for their protection and collect sufficient damage deposits. Some normal wear and tear should be anticipated from a vacation rental property. bookinguniverse.com is not liable for any claim between renters, home exchangers and owners, property managers or any other injured party. Renters, home exchangers and Owners, or Managers assume all liability for use of bookinguniverse.com’s booking and other related or offered services.

Listing Information

bookinguniverse.com is not responsible for any of the listing information and or pricing information provided by owners/managers on this or any other vacation rental listing site. Renters are solely responsible to confirm information provided before booking any property. One way to do so is to request references from previous guests or by contacting the Better Business Bureau. bookinguniverse.com does not inspect or verify the existence or condition of any property listed on the site. bookinguniverse.com does not provide travel insurance and will not be liab le or responsible for any loss due to a renter’s inability to utilize the rental for any reason. The renter should purchase appropriate vacation travel insurance to protect themselves. Owners are responsible to pre-qualify all renters before entering into a contract or allowing a rental engagement. bookinguniverse.com will not become involved in any disputes between owner/managers and renters or prospective renters.

We strongly suggest all owners obtain written contracts for their protection and collect sufficient damage deposits of at least $500 or more. Some normal wear and tear should be anticipated from a vacation rental property. We suggest you take pictures of the property before and after a rental, and have a detailed inventory list of all contents.

bookinguniverse.com is not liable for any claim or dispute between renters, home exchangers and owners, property managers or any other injured party. Renters, home exchangers and Owners, or Managers assume all liability for use of bookinguniverse.com’s booking and other related or offered services. bookinguniverse.com will not become involved in any disputes, or disagreements between renters or owners/managers concerning any matter.

Email Delivery

Internet e-mail delivery is not 100% reliable and email can be spammed out therefore bookinguniverse.com cannot be held responsible for undelivered vacation rental inquiries or for missed income as a result of undelivered inquiries sent from any unrelated vacation rental listing services subscribed to by the owner/ manager, nor is bookinguniverse.com responsible for responses to email vacation rentals request that are not received by the prospective renter for any reason.

Owner/Managers: Please be sure to set your spam filters on your personal email account to accept all email messages from bookinguniverse.com. We will need to be able to communicate with you via email to inform you of bookings and other crucial information. Please keep your email and contact information current and up to date in your Owner’s Place.

bookinguniverse.com at its own discretion with the permission of the owner/manager, may supply to potential renters the direct e-mail address and or phone number of bookinguniverse.com owner/managers for the purpose of answering questions about a vacation property or to complete a booking.

bookinguniverse.com and its owners, employees or contract workers are not responsible for the accuracy, or content of the vacation rental information provided in this website, on the owner or manager’s website, the online booking calendar or in email promotional materials on the website or in emails sent by the owner/manager.

Owners/Managers - If the operators of bookinguniverse.com are unable to provide the promised level of service for any reason, including, but not limited to service outages, war, acts of God or negligence, neither bookinguniverse.com or its owners can be held liable for any costs beyond the prorated costs paid by the client for the services which were not provided. bookinguniverse.com does not guarantee that the bookinguniverse.com website will be available 100% of the time.

Disputes

Any and all disputes between bookinguniverse.com and an owner, renter, prospective renter or manager, or other involved parties shall be construed in accordance with the laws of the Colorado. This Agreement shall be construed in accordance with the laws of the Colorado, any and all disputes, controversy or claims shall be submitted to jurisdiction of the Colorado, disregarding conflicts of law, forum and venue.

Any dispute, controversy or claim arising out of or in connection with this Agreement will be settled by binding arbitration, in the state of Colorado, utilizing the American Arbitration Association, with all hearings to be held in Denver, Colorado. You agree to be bound by the ruling arbitrator. The costs of the dispute are borne by the originator.

bookinguniverse.com highly values the integrity of our vacation rental booking website, we would greatly appreciate any feedback regarding your experience with our vacation rental homes. We will remove owner/managers that show a repeated history of negative feedback. Please e-mail us at clientrelations@bookinguniverse.com. However, bookinguniverse.com will not become involved in any disputes, controversy or disagreements between renters or owners/managers concerning any matter, including but not limited to damage to the property.

Should bookinguniverse.com be forced to participate or testify in any dispute despite the terms of this agreement between renter and owner/manager then all costs of such action, to include but not limited to: staff and administrative time at a cost of $75.00 per hour, travel time, travel expenses such as airfare, lodging, attorney fees, collection costs and other related costs and expenses shall be reimbursed to bookinguniverse.com by the non-prevailing party.

Transfer of Program Memberships

bookinguniverse.com memberships are transferable upon request of the owner/manager. As such, if you transfer membership, have the new owner supply us with their name and address, as well as billing information. We will confirm the transfer with the new owner. The new owner may modify their membership, and will be obligated for any additional charges if they upgrade their membership status. There is a $25.00 transfer fee for the administrative time incurred to facilitate the transfer. If you wish to cancel your service due to a sale or transfer or other reason, the cancellation policy below will apply.

Cancellation by Owner or Manager

Vacation rental or exchange listings with bookinguniverse.com can be canceled at anytime from your Owner’s Place. Starting within 5 business days of receipt of the written notification, bookinguniverse.com services will cease. However, it is the responsibility of the vacation rental owner/manager to modify all the email information on all of their vacation rental listings services so we no longer receive their vacation rental requests. Once services are cancelled, either because of a cancellation action by the owner/manager or for any other reason, all rental requests will be forwarded to the last known email address provided by the owner/manager. bookinguniverse.com is not liable for bounced emails or forwarded emails that are not received, for any reason, by the owner/manager. No refund or pro-rated credit will be issued for cancellation of the vacation home or exchange listing by owner or manager. All fees paid for membership are non-refundable. If the owner has purchased website design services, they can transfer their website to another ISP for hosting upon request. Processing of the transfer is $25.00 for administrative fees. Any pre-paid ISP hosting or domain name services are non-refundable.

Rental Inquiries Reliability

Booking inquires and responses are delivered through the bookinguniverse.com system and may be monitored and reviewed by the bookinguniverse.com staff from time to time to protect owners/managers from spam. However, bookinguniverse.com cannot guarantee that all spam inquiries will be caught and deleted.

bookinguniverse.com cannot guarantee that all Internet email will be delivered properly as email delivery is not always reliable. bookinguniverse.com is not to be held responsible for any loss of emails, incomplete emails, privacy of your emails, or subsequent missed income or income opportunity as a result of missed undelivered email inquiries.

Confidential Information

bookinguniverse.com will collect personal and confidential information such as email address, physical addresses, phone numbers etc necessary to conduct its vacation booking services. bookinguniverse.com will not share any personal information with any third parties without your express permission.

If such information is needed for a contest, promotion or affiliate site, the owner’s permission will be obtained before providing or using this information. Protecting the privacy of our clients is very important to bookinguniverse.com. Your information will never be shared or sold to any third party.

Spam

bookinguniverse.com does not condone spamming and will make reasonable efforts to protect its owners from spam. California has recently enacted tough anti-spam laws that all parties who intend to spam should review. bookinguniverse.com reserves the right to cancel services to those who violate the anti-spam policy by engaging in Unsolicited Commercial Emails utilizing bookinguniverse.com website or by using the information it contains for spam purposes.

Additionally, unauthorized use of vacation rental listing information used by third parties will be subject to the relevant copyright law violations and may be subject to criminal and civil prosecution. Pursuant to US Code , Title 47, Chapter 5, Subchapter 11, p 227, an and all non-solicited commercial email sent through bookinguniverse.com and its client members shall be subject to a $500 fee. We will prosecute any person or organization found collecting or sending SPAM emails to our members.

Updated on February 5, 2005.